Level 1 works hard to ship orders in as timely and efficient a manner as possible. Most orders received between Monday and Friday are shipped within two business days, though during the Holidays and when back-ordered products are finally in stock, it may take a few extra days to get things shipped.
“Shipped” means the order is packed, labeled, and ready for carrier pick up. Couriers pick up only on business days (Monday through Friday, excluding holidays). Pick-up times vary due to driver schedules, traffic, weather, and other factors. Orders shipped late in the day or on weekends may not be picked up until the next business day. Please do not worry if tracking results are not immediately available or if old tracking information appears. Carriers take up to two business days to update information on their web sites. Carriers may reuse tracking numbers and won’t remove old records until they post new activity.
We provide our customers with a variety of shipping options with pricing based on the weight of their order, the area (or Country) to which the order is being shipped, and the amount of time allotted for the shipment to arrive at its destination.
Level 1 is not responsible for undeliverable orders due to incorrect or inaccurate address information provided by our customers, or packages lost in transit, though we'll do our best to help resolve any situations that come up!
International customers: Orders shipped via the Priority International option typically take 6-10 business days to arrive and come with a tracking number. Orders placed with the First-Class International option typically take 2-4 weeks to arrive and do not come with tracking number!
You can track the status of your order in your account. After login you can change your contact info, see your previous orders and - if ordered via Priority Mail or FedEx - find the tracking number of your shipped orders.
Level 1 believes in a 100% money back guarantee on ALL of our DVDs, clothing, and accessories. If you are not satisfied with your purchase for any reason, unopened, or unused items may be returned within 30 days of receipt for a full refund or exchange (note: Shipping costs will still apply). Defective items may be returned after use for refund or exchange within 90 days of purchase. To return your items or receive a replacement:
1. Contact Level 1 at email@example.com. In the subject line, please specify 'refund' or 'replacement'.
2. Include your order confirmation number, name, address, and reason for return in the body of the email.
3. We'll email you back with an RMA (Return Merchandise Authorization) Number
4. Include a note with your return, noting the RMA number, reason for return, and
5. Send the package to:
3333 Larimer Street
Denver, CO 80205
6. If you're requesting an exchange, a replacement item will be shipped upon receipt of the original item. Additional shipping charges may apply.
Level 1 knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Please know that Level 1 does not share, sell, or distribute your name, contact, or billing information to anyone, at any time. Real simple, the way it should be!
Any questions? Contact us at firstname.lastname@example.org